Introduction

At Hazel & Creme® Sweet Confections, Cookies, we respect the privacy of our customers and website visitors. This privacy policy explains how we collect, use, share, and protect personal information. By using our website or providing us with any personal information, you agree to the terms of this privacy policy.

We created this policy to demonstrate our commitment to your privacy and the protection of your personal information. The following sections explain our data handling practices and how your information is used. We hope this policy helps you understand our privacy practices. If you have any questions or concerns, please contact us anytime.

Information We Collect

We only collect information that helps us achieve the purpose set out in this privacy policy. We collect it in two ways:

• Information you provide
  You may provide personal information when you:
  • Place an order
  • Contact us with questions or comments
  • Create an account
  • Participate in surveys, contests, or promotions
• Information automatically collected
  We automatically log information about you and your computer or mobile device when you access our website or interact with our emails. This information includes:
  • IP address
  • Browser type and settings
  • The web pages you visit on our site
  • Links you click
  • Your interactions with our content
  • Dates and times you access our website and emails

The information we automatically collect may include personal information or we may maintain it or associate it with personal information we collect in other ways. We need this information to continually improve our website, provide relevant content, improve security, and comply with legal obligations.

How We Use Information

We only use your personal information for the purposes laid out in this privacy policy. We use the information we collect:

• To provide, operate, and maintain our website.
• To improve our website and user experience by analyzing how you interact with it.
• To fulfill and manage orders, payments, returns, and exchanges.
• To communicate with you about your account, orders, products and services, security, and promotional offers.
• To provide customer service.
• For marketing purposes like sending promotional materials about new products, updates, and special offers. You can opt out of these communications anytime.
• To protect, investigate, and prevent fraudulent transactions and unauthorized or illegal activities.
• To comply with any applicable legal obligations, regulations, and company policies.

We only retain personal information as long as necessary to fulfill the purposes outlined in this policy, unless otherwise required by law. We maintain one or more databases to store your personal information based on the purpose it was collected for.

How We Share Information

We do not share, sell, rent, or trade your personal information with third parties without your consent, except in the following circumstances:

• With third party service providers working on our behalf who help us operate our website, conduct business, or provide services to you. These companies are authorized to use your personal information only to help us. Examples include payment processors, shipping vendors, email vendors, marketing companies, and our web hosting service.
• When required by law, court order, or other government or law enforcement authority.
• If we ever undergo a business transaction like a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Personal information may be part of the transferred assets.
• To protect the rights, property, life, health, security and safety of us, the website, or any third party.
• With your consent or at your request and direction.

In all cases, we only share or disclose personal information in accordance with this policy. The recipient is not authorized by us to use or disclose the information for any other purpose.

Third Party Websites

Our website may contain links to third party websites. When you click on those links, you leave our website. We are not responsible for the privacy practices or the content of those third party sites. Please read the privacy policy of any website you visit.

Security of Your Information

We implement appropriate technical and organizational security measures to protect your personal information. Even so, the internet is not 100% secure, so we cannot guarantee the absolute security of your information. We are not responsible for any breach of security or for the actions of any third parties that receive your personal information.

By using our website, you acknowledge you are providing information at your own risk and discretion.

Your Choices & Rights

• Marketing communications. You can opt out of promotional emails by following the unsubscribe link at the bottom of each email. Note that you cannot opt out of essential account emails (like order confirmations).
• Modify or delete your information. You can access, modify, update, or delete certain personal information through your account settings page. You can also submit access, modification, or deletion requests by contacting us.
• Your rights. Depending on where you reside, you may have the right to request details about the information we collect, access, receive copies, restrict processing, and seek corrections to or deletion of your information. You also have the right to object to processing and lodge complaints with the appropriate regulatory authorities.

Use by Minors

Our website is intended for adults. We do not knowingly collect personal information from children under the age of 13 without parental consent. If we learn we have collected personal information from a child under 13, we will take steps to delete the information as soon as possible. Please contact us if you believe we have unintentionally collected information about a child under 13.

Changes to This Policy

We may periodically update this privacy policy as needed to reflect changes in our business, legal requirements, and evolving security standards. If we update the policy, we will post the revised version with an updated revision date. If we make significant changes, we may notify you through our website or by email prior to the changes taking effect.

How to Contact Us

Please direct any questions or comments about this policy or our privacy practices by emailing us at [email protected] or writing us at:

Hazel & Creme® Sweet Confections, Cookies
123 Cookie Lane
Nashville, TN 37217

Effective Date

This privacy policy was last updated on January 1, 2023.