Terms & Conditions

Welcome to Hazel & Creme® Sweet Confections, Cookies!

These terms and conditions outline the rules and regulations for the use of Hazel & Creme’s Website and our online store.

By accessing this website and/or placing an order you agree to be bound by these terms and conditions. If you do not agree to be bound by these terms, please do not use this website.

Customers are advised to read these Terms & Conditions carefully prior to using the http://www.hazelcreme.shop website and online store. It covers areas including placing orders, payment, returns, shipping, privacy and more.

Using Our Website and Placing Orders

You must be at least 18 years of age to use this website and place orders. minors using the site must be under the supervision of an adult.
Placing an order on our website constitutes acceptance of these terms and conditions. Any orders placed imply that you agree to our terms and conditions.
After placing an order, you will receive an order confirmation email with your order number and details of the items you have ordered.
It is recommended to check your order confirmation carefully to ensure there are no mistakes with your order. Please let us know as soon as possible if there are any errors.
We will send a shipping confirmation email when your order has been shipped, containing tracking information and estimated delivery dates.

Pricing and Payment

Product pricing may be subject to change without notice. We try to ensure that all prices listed on our website are accurate but errors may occur.
If we discover an error in the price of any item you have ordered, we will inform you and await your approval of the corrected price before continuing to process your order.
All prices listed include sales tax where applicable. Shipping and handling charges will be added at checkout.
We accept payment methods such as Visa, MasterCard, American Express, Discover, PayPal and Apple Pay. Credit card payments are processed through secure payment gateways.
No charges will be made until we dispatch your order. If we are unable to fulfill your order for any reason, no payment will be taken.

Shipping & Delivery

We aim to dispatch all orders within 2-3 business days of receiving cleared payment. Business days are Monday through Friday excluding federal holidays.
Shipping timeframes may vary depending on your selected shipping method. Estimated delivery timeframes will be displayed at checkout.
We ship to all U.S. states. Shipping rates vary by location.
For full shipping and delivery details please see our Shipping Policy. We are unable to ship to PO boxes.
Risk of loss and title transfers to you when we hand the package to the carrier. We are not liable for delays caused by the carrier.
It is your responsibility to thoroughly inspect all packages upon delivery and note any damages or shortages on the carrier’s delivery receipt before signing.

Returns & Refunds

Please see our Returns Policy for full details on how to return or exchange items purchased on our website.
In summary, most unopened items can be returned within 30 days of delivery for a full refund or exchange, provided you have the original receipt.
For health and hygiene reasons, food items cannot be returned once received, unless they arrive damaged or faulty.
Return shipping costs are the responsibility of the customer, unless the return is due to our error.
Refunds will be issued to your original payment method within 5-7 business days of us receiving the return.

Cancellations and Modifications

Orders can be cancelled anytime before the shipping process has started. Please contact us as soon as possible if you wish to cancel.
Once an order enters the shipping process it may no longer be cancelled. However, once it has shipped you may return or exchange the item per our Returns Policy.
For custom or personalized orders, cancellations and modifications may not be possible once production has started.

Privacy

We respect your privacy and are committed to protecting your personal data. Our privacy policy outlines how we collect, store, use and disclose your personal information.
We collect certain personal information to process and ship orders, manage your account and respond to your requests. This may include your name, email address, phone number, address and payment details.
This information allows us to fulfill your orders and communicate regarding the status of your order. It helps us improve our service to you.
We will never sell, share or otherwise distribute your personal information to third parties except as disclosed in our privacy policy.
Please read the full privacy policy to understand how we protect and manage your submitted data.

Product Information

We aim to display products accurately on our website including correct pricing, descriptions and images. However, the colors and sizes you see will depend on your monitor and we cannot guarantee a perfect match.
Product images should be used as a guide only. We cannot guarantee that the exact product shown in the image will be delivered.
We reserve the right to change product images and descriptions at any time without notice.
We make no warranties or representations regarding any product or service offered on our website. This includes fitness for a particular purpose.
Any product weights, sizes and measurements indicated on our website are approximate.
Certain products come with a manufacturer’s warranty. Please check individual product pages for warranty information.

Intellectual Property

The content of our website and online store, including text, graphics, images, logos, product names and descriptions, is proprietary.
Copying or using any images, content or other materials from the website without prior written permission is strictly prohibited.
Hazel & Creme® and all related logos, names and distinctive brand features are the exclusive property of Hazel & Creme.

Disclaimers

Hazel & Creme provides this website and related services on an “as is” basis without any warranties or representations express or implied.
We do not guarantee continuous, uninterrupted or secure access to our website and online store. Operation may be occasionally suspended for maintenance, repairs or upgrades.
To the fullest extent permitted by law, Hazel & Creme disclaims any liability for damages or losses arising out of or in connection with the use of this website and our services, including liability connected with mistakes, omissions, interruptions, defects, delays in operation or transmission, computer viruses or line or system failure.
We make no warranties or representations as to the accuracy or completeness of this website’s content. We assume no liability or responsibility for any errors or omissions.
We reserve the right to revise these terms and conditions at any time without notice. Any changes will take effect immediately upon posting to this website.

Contact Us

If you have any questions about these terms and conditions, please contact us:

Hazel & Creme® Sweet Confections, Cookies
123 Cookie Lane
Nashville, TN 37205

Email: [email protected]
Phone: (615) 555-1234

These terms and conditions were last updated on March 1st, 2023.